Your employees could be smiling--and producing--more, and it doesn't have anything to do with Six Sigma or Lean Management. According to San Francisco-based Great Place To Work Institute, Inc., the happiest workforces are also some of the most successful. Speaking at the Human Resources Forum, aboard The Norwegian Dawn last week, Jennifer Robin, Ph.D., consultant for the institute, and her colleague, business development manager Meghan Johle, offered "Great Workplace" pointers:
· The best workplaces are supported by: a strong commitment from the CEO and senior management to preserve the corporate culture; a genuine belief that workers are indispensable to the success of the business; active community forums between employees and managers; and the perception of a "special and unique culture."
· At these "Great Places," everybody knows his or her responsibility and acts on it.
· If greatness still eludes you, start by focusing on what you already do well for your employees, and do more of it. If your CEO needs to be convinced to be part of the effort, figure out what he or she most likes to do. If he or she is a people person who likes to interact, explain how the plan will include regular live forums with workers.
· Show your CEO how a great office links up with profit, customer experience, and adding to the bottom line, but also point out that the advantages of a happy work environment are incalculable. "Numbers are one thing, but they are not what moves people," Robin says of making your case to management. "It's the emotion of the fundamental belief in a better way."www.robinthompson.comwww.creditunionfun.comwww.bankingforfun.com