Games to Learn

Companies are creating games to help employees learn skills in customer service, resource management, collaboration, critical thinking and tolerance for failure.

 

Employees are downloading the games just for fun and are learning in the process. For instance, Canon repairmen must drag and drop parts into the right spot on a copier. Like the board game Operation, a light flashes and a buzzer sounds if the repairman gets it wrong. Workers who played the game showed a 5 to 8% improvement in their training scores.

 

Read the article at http://www.businessweek.com/magazine/content/06_13/b3977062.htm

 

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